THE EXPERIENCE
What can I expect from Mexican Geniuses: The Exhibition?
Discover a new way to enjoy the artwork of Frida and Diego and immerse yourself in the artists’ masterpieces at this 360-degree digital show. Expect digital displays, sound effects, projection mapping and much more!
Where is the experience located?
The event will take place at Dock X, Unit 1 Canada Water, Surrey Quays Rd, London. Waterfront entrance next to Decathlon.
Does the exhibition take place in an indoor or outdoor venue?
The exhibition will be held in an indoor venue.
How long does the experience last?
The visit will take around 60 to 75 minutes.
Is it COVID secure and safe?
The experience is designed to be COVID safe and will always adhere to local regulations.
Will there be strobe lights?
No
Will there be merchandise for sale?
Yes! Merchandise featuring artwork displayed in the exhibition will be available for purchase at the gift shop.
Are buggies allowed in the gallery?
Yes, as always we welcome visitors with young children and buggies to come and enjoy the galleries.
Will the shops accept cash payments?
No, for the safety of our staff and visitors, we won’t be accepting cash in our shops at the moment. To reduce touch points we’ll be operating cashless payments, and we’re pleased to accept all major credit and debit card providers.
Does the Exhibition have cloakrooms?
Yes, the cloakrooms are open but capacity is limited so please avoid bringing bulky coats and bags to the galleries. Items larger than cabin bag size (55cm x 40cm x 20cm) are not permitted at all. Bicycles, Baby trolleys and Scooters won't be allowed as well.
ACCESS
Is this a kid-friendly environment?
Mexican Geniuses: A Frida & Diego Immersive Experience event is recommended for all ages. However, please keep in mind that the space is not accessible for prams, and there are no baby changing facilities.
Do I need to arrive at the start of my scheduled session?
It is recommended that you arrive within the time stated on your ticket, but you can arrive within the next 30 minutes.
What happens if I arrive late?
Your ticket will still be valid, but you may be required to wait until there is space in the following time slots.
What are the prohibited items at the experience?
Flash photography, alcohol, and anything that may disturb the other patrons is prohibited.
Can I smoke or vape?
No
Is alcohol permitted at the experience?
No
Will restrooms be available on site?
Yes
What do I do if I have any questions about accessibility / special accommodations?
Mexican Geniuses is accessible to wheelchairs. Please
contact us and we will advise on how we can best assist you.
Will there be parking?
Limited free parking will only be available for ‘Blue Badge’ holders. Please contact us for booking and more information at
mexicangeniuses.em.juan@feveroriginals.com with the following information: Name; Contact; Arrival time; Car Registration
Can I bring my own food or drink with me?
Any external food or drink won't be allowed to be consumed on site.
Is there parking on-site?
Yes, there is paid parking on-site for $15 a car
TICKETS
Where can I get tickets?
What are the different ticket options and prices?
Tickets are sold per person. There are two ticket options:
Standard Access:
Mondays, Wednesdays, Thursdays & Fridays:
- Adult
- Child (ages 4–12)
- Family Bundle: 2 adults + 2 children
- Additional Child: for Family Bundle
- Senior (65+), Student (13 to 26) or NHS
Saturday, Sunday & holidays:
- Adult
- Child (ages 4–12)
- Family Bundle: 2 adults + 2 children
- Additional Child: for Family Bundle
- Senior (65+), Student (13 to 26) or NHS
VIP Access:
Includes entry to the exhibition, entry to the VR experience with skip-the-line, and a poster of your choice.
Mondays, Wednesdays, Thursdays & Fridays:
- VIP Adult
- VIP Child (ages 4–12)
Saturday, Sunday & holidays:
- VIP Adult
- VIP Child (ages 4–12)
Ticket prices will start at £19.90 for adults and £11.50 for children. Free entry for children under 4 years old. For Standard Access only ticket holders, entry to the VR experience can be purchased separately on site.
Can I purchase VR tickets on site?
Yes, any attendee can purchase tickets for the VR experience on site, but only VIP tickets will benefit from priority access to it.
Can I reschedule my tickets to another date/time, or upgrade/downgrade my ticket?
We may be able to help reschedule or exchange your ticket for another date, time or ticket type that has not already sold out. Please
contact us for more information. Make sure to include your ticket order number.
Can I transfer my tickets to another person?
Yes, you can transfer your tickets to anyone for free. It is as easy as clicking "Transfer Tickets" on your ticket on the Fever App. Please
contact us for additional help. Make sure to include your ticket order number.
What is your refund policy?
Tickets are generally non-refundable. Ticket non-refund terms and conditions are agreed to before purchase. However, under special circumstances, you can
contact us and our USER SUPPORT team will process your request. Make sure to include your ticket order number.
Do I need to print my ticket?
No, your contactless tickets will be validated directly in the Fever App.
Can I get a ticket in person on the day?
We anticipate that some tickets will remain available each day, allowing visitors to get a ticket in-person at the gallery, but we recommend everyone books online in advance to avoid disappointment.
Do you offer group discounts?
We offer discounts for schools and groups with a minimum of 20 people. If interested, please
contact us and our USER SUPPORT team will process your request.
MISCELLANEOUS
Can I take photos or record the experience?
Feel free to take photos and share them. When taking photos, please make sure not to disturb other customers. Professional equipment and tripods are not permitted.
Do you offer Press Passes?
Do you offer sponsorships?
Could I be a Mexican Geniuses influencer?
Yes. We are looking for creative ambassadors who are willing to share their experience at Mexican Geniuses.
Join us!
**Are there original artworks from Frida and Diego? **
No, it is an immersive experience which shows art and life of Frida and Diego, but there are not original pieces from the artists”.
- London -
Dive into the vibrant palette of Frida & Diego the most renowned Mexican artists of the 20th century
Tickets will be released on
